Shipping Policy

⏱️ Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

• Orders placed after 5:00 PM IST will be processed the next business day
• Processing time excludes weekends and public holidays
• You will receive an email confirmation once your order is dispatched

🚚 Shipping Methods & Delivery

• 📦 Standard Shipping — Delivered in 3–7 business days across India
• ⚡ Express Shipping — Delivered in 2–4 business days for select pin codes (additional cost applies)
• Express shipping availability and charges are confirmed at checkout or via customer care

💰 Shipping Charges

• 🏪 Store Pickup — Free of charge
• 🏙️ Delhi / NCR — Flat rate shipping applies
• 🇮🇳 Rest of India — Shipping charges based on product weight and destination
• Final shipping cost is displayed at checkout before payment

📍 Delivery Locations

• We currently ship to all serviceable locations within India only
• Non-serviceable pin codes will be notified automatically at checkout
• For pin code availability queries, contact us before placing your order

🔍 Order Tracking

Once your order is dispatched, you will receive a tracking link via email and SMS to monitor your delivery in real time.

• Tracking updates may take 24 hours to reflect after dispatch
• Contact us on WhatsApp for live tracking assistance

📦 Packaging

All products are packed securely to ensure safe delivery. We use appropriate packaging materials for fragile IT equipment.

• ⚠️ Report any tampering and damage immediately upon receiving your package
• We recommend recording an unboxing video as proof in case of damage claims

⚠️ Delays & Exceptions

While we strive to deliver on time, occasional delays may occur due to:

• 🗺️ Remote or difficult-to-access delivery areas
• 🎉 Public holidays and festive seasons
• 🚛 Courier partner operational issues
• 🌦️ Extreme weather or natural disruptions

We will proactively notify you of any significant delays via email or WhatsApp.

📵 Missing or Damaged Items

• 🎥 We strongly recommend recording an unboxing video for all deliveries
• Report missing or damaged items within 48 hours of delivery
• 📧 Email: contact@trustbyte.in
• 📞 Phone: +91-9811044260
• Claims reported after 48 hours may not be accepted

✏️ Changes to Shipping Address

Address changes can only be accommodated before the order has been dispatched.

• Contact us immediately on WhatsApp or email if you need to update your address
• Once dispatched, address changes are not possible

📞 Contact Us

For any shipping related queries, reach us through:

• 📧 contact@trustbyte.in
• 📞 +91-9811044260
• 🌐 Visit our Contact Page
• 💬 WhatsApp for fastest response