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Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
How can I place an order?
To place an order, simply call our support number or browse our website, select your desired items, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, UPI, and bank transfers. At checkout, you will have the option to choose your preferred payment method.
How long does shipping take?
Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days, and delivery can take anywhere from 3-5 business days. You will receive a tracking number once your order has been shipped.
what is the process of testing refurbished products for quality?
All the refurbished products undergo 25+ quality checks before its shipped to customer to ensure customer satisfaction. we back up all our refurbished product with standard 30days warranty to ensure client satisfaction.
How long is my product covered under warranty?
we have standard 30 days warranty. Extend warranty can be purchased for up to 3 years by paying nominal fees as our commitment to quality and customer satisfaction on our refurbished products. Refer to our respective product warranty coverage for more details.
What is your return policy?
We have a 7-day return policy. If you are not satisfied with your purchase, you can return it for a refund or exchange within 7 days of receiving your order. Please reach out to our customer service team to initiate the return process.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the couriers website.
How can I contact your customer service?
Our customer service team is available to assist you via email, phone, or live chat. You can find our contact information on our websites Contact Us page. We strive to respond to all inquiries within 24 hours.
Can Trustbyte assist with new office and remote setup?
we have experience of 25 years helping company setup of IT infrastructure including server setup, routing , firewall, please get in touch with our customer service team to discuss your requirements.
Do i have option to take laptop and computers on rent?
Yes, we offer daily/weekly/monthly rental on laptops and desktop as per your requirement. Please get in touch with our customer service today to obtain cost effective customized quote for you.
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